Refund & Cancellation Policy
Last updated: June 9, 2026
We hold your date with a 25% refundable deposit. Refund eligibility depends on how far in advance you cancel, measured from your scheduled pickup time.
Cancellation Windows
| When you cancel | Deposit refund | Balance refund |
|---|---|---|
| 14 or more days before | 100% | 100% |
| 7–13 days before | 50% | 100% |
| 2–6 days before | No refund (credit only) | 50% |
| Within 48 hours | No refund | No refund |
Credit Option
Any forfeited deposit may be applied as account credit toward a future booking within 12 months of the original event date, subject to availability. Credit is non-transferable.
Rescheduling
- 14+ days out: Free, subject to availability.
- 7–13 days out: Free first reschedule; $150 fee thereafter.
- Inside 7 days: Treated as a cancellation; new booking required.
If We Cancel
If we cancel for any reason within our control (vehicle issue, staffing), you receive a 100% refund and a $200 credit toward a future booking. If we cancel for force-majeure reasons (severe weather, civil emergency), you receive a 100% refund or the option to reschedule at no charge.
No-Shows
If the chauffeur is on site at the pickup time and address and the group does not appear within 30 minutes, the booking is considered a no-show and no refund is issued. Please keep your chauffeur's phone number handy — we always provide it 24 hours before pickup.
How to Cancel
Email book@coasttocactus.com or call (602) 555-1234. Refunds are processed within 5–10 business days to the original payment method.
Disputes
If you believe a refund decision is incorrect, contact us first. Chargebacks initiated without contacting us are subject to a $50 administrative fee in addition to any amounts we are legally entitled to defend.